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How to cancel account/VIP?
Kahari
#1 Posted : Wednesday, April 22, 2009 1:34:43 PM(UTC)

Rank: New Utherverse Member

Joined: 4/17/2009(UTC)
Posts: 2
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Title says it all.
Cindy_G
#2 Posted : Wednesday, April 22, 2009 1:40:56 PM(UTC)


Rank: God Utherverse Member

Joined: 2/12/2008(UTC)
Posts: 23,644
Location: in galaxy far far away
Cancelling Your Account

There are two different situations when you come to the conclusion you no longer want to have an RLC account. In either case, the quickest way to accomplish a cancellation is to email Support@Utherverse.com and we will take care of the details for you.

Firstly, if you are currently a paying VIP member, you will need to set your account to downgrade back to Basic status so you do not get charged any longer.

You can cancel the account fully at this point, but you will be forgoing any remaining VIP time by doing so. Please make this explicitly clear if this is what you wish to do. If you want to simply downgrade and leave the account as Basic, please also tell us that and we’ll take the appropriate action.

Secondly, if you are currently a Basic member, and you request to cancel, it will remove your account from RLC entirely. Please ensure you wish to do so, as we cannot always reactivate a canceled account, and generally will only do so in special circumstances.

You can also visit this site to cancel online : http://www.utherverse.com/net/cancel.aspx
CindyG
http://www.utherverse.com/Cindy_G

A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
Herm ALbright
Kahari
#3 Posted : Wednesday, April 22, 2009 2:28:42 PM(UTC)

Rank: New Utherverse Member

Joined: 4/17/2009(UTC)
Posts: 2
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How do you downgrade?
Cindy_G
#4 Posted : Wednesday, April 22, 2009 11:23:28 PM(UTC)


Rank: God Utherverse Member

Joined: 2/12/2008(UTC)
Posts: 23,644
Location: in galaxy far far away
If u paid by credit card then you need to go to ccbill and cancel your subscription ,

you will need 2 of the 3 following things

your email address
the credit card # u used
the subscription number which should be in the email they sent u


after that when your vip runs out u will be back to basic

if u upgrade some other way that isnt down on a automatic rebill then you will drop back to basic when your 30 days are up
CindyG
http://www.utherverse.com/Cindy_G

A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
Herm ALbright
Caty_EdenFlower
#5 Posted : Thursday, April 23, 2009 4:39:32 AM(UTC)


Rank: God Utherverse Member

Joined: 5/6/2008(UTC)
Posts: 13,369
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You need to email support and tell them your user name and that you want the account downgraded to basic I just did this with a second account that I have but not my main one so be very careful and use your email you used for the account you want downgraded.
Love ya Caty

I am the typo Queen so deal with it.Smile

Forum Whore and all around Pest

Politics is a contact sport with no rules.GAME ON!

'second star to the right, and straight on till morning.'

Roc_l_Osborne
#6 Posted : Thursday, April 23, 2009 5:30:25 AM(UTC)


Rank: God Utherverse Member

Joined: 2/20/2008(UTC)
Posts: 3,562
Location: Texas
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Well first u go down to the next block. Hang a right. Then another block. Hang another right.
Then down another block. Hang a Right. Then down another block. Hang a Right! U should see
where u started and ask for CindyG. Grin Grin Grin Grin Grin
CFH!! It's a Texas thing!

Why so Serious!!!

_CrazyAaron_
#7 Posted : Saturday, May 09, 2009 3:45:06 PM(UTC)


Rank: God Utherverse Member

Joined: 11/20/2008(UTC)
Posts: 2,729
BUMPAGE!

think this is important for everyone to know

like cindy said, you can go here to cancel your account:
http://www.utherverse.com/net/cancel.aspx

"You need to find yourself a girl, mate. Or perhaps the reason you practice three hours a day is that you already found one and are otherwise incapable of wooing said strumpet. You're not a eunuch, are you?"
- Capt. Jack Sparrow


ignorance is bliss... or at least thats what the ignorants say Tongue

_CrazyAaron_
RLC member since November 2008
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