Welcome Guest! To enable all features please try to register or login.
How to cancel an account
Loved_Darling
#1 Posted : Sunday, June 28, 2009 9:26:18 PM(UTC)

Rank: New Utherverse Member

Joined: 6/28/2009(UTC)
Posts: 1
Medals:
I no longer wish to have my account and was wondering how i cancel it. ThanksSmile Wink Dancing
Cindy_G
#2 Posted : Monday, June 29, 2009 4:20:22 AM(UTC)


Rank: God Utherverse Member

Joined: 2/12/2008(UTC)
Posts: 23,343
Location: in galaxy far far away
Cancelling Your Account

There are two different situations when you come to the conclusion you no longer want to have an RLC account. In either case, the quickest way to accomplish a cancellation is to email Support@Utherverse.com and we will take care of the details for you.

Firstly, if you are currently a paying VIP member, you will need to set your account to downgrade back to Basic status so you do not get charged any longer.

You can cancel the account fully at this point, but you will be forgoing any remaining VIP time by doing so. Please make this explicitly clear if this is what you wish to do. If you want to simply downgrade and leave the account as Basic, please also tell us that and we’ll take the appropriate action.

Secondly, if you are currently a Basic member, and you request to cancel, it will remove your account from RLC entirely. Please ensure you wish to do so, as we cannot always reactivate a canceled account, and generally will only do so in special circumstances.

You can also visit this site to cancel online : http://www.utherverse.com/net/cancel.aspx
CindyG
http://www.utherverse.com/Cindy_G

A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
Herm ALbright
Jennygrrly
#3 Posted : Monday, June 29, 2009 5:57:12 PM(UTC)

Rank: New Utherverse Member

Joined: 2/15/2008(UTC)
Posts: 15
Medals:
"Firstly, if you are currently a paying VIP member, you will need to set your account to downgrade back to Basic status so you do not get charged any longer."


And how does one do this? I sure can't find it anywhere in my account settings.
StormShadow
#4 Posted : Monday, June 29, 2009 7:06:04 PM(UTC)

Rank: Tech Support

Joined: 4/29/2009(UTC)
Posts: 103
Medals:
Jennygrrly wrote:
"Firstly, if you are currently a paying VIP member, you will need to set your account to downgrade back to Basic status so you do not get charged any longer."


And how does one do this? I sure can't find it anywhere in my account settings.




You can send an email to support@utherverse.com requesting to cancel your VIP subscription or you can visit the following link

http://www.utherverse.com/net/cancel.aspx
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Clean Slate theme by Jaben Cargman (Tiny Gecko)
Powered by YAF | YAF © 2003-2010, Yet Another Forum.NET
This page was generated in 0.343 seconds.
TC-IIS-2